Last updated: August 20, 2026

1. Introduction

This Privacy Policy aims to inform users (hereinafter "You" or the "User") of the website https://sounkeglobal.com (hereinafter "the Site"), published by SOUNKE LOGISTICS SARL, operating under the commercial brand SLS GLOBAL, on how their personal data is collected, used, stored, and protected.

By using the Site, you accept the practices described in this Privacy Policy.

2. Data Controller

SOUNKE LOGISTICS SARL (Commercial brand SLS GLOBAL)

Akwa, 294 Rue Dobelle, Douala, Cameroon

Email: contact@sounkeglobal.com

Phone: (+237) 656 95 44 08 / (+237) 682 18 41 93

3. Personal Data Collected

While using the Site, we may collect the following data:

Data provided directly by the User (via contact, quote request, or sourcing request forms):

• First and last name

• Company name (optional)

• Email address

• Phone number

• Message content and requested products/services

Data collected automatically during navigation:

• IP address

• Browser type and device used

• Pages visited and duration of visit

• Connection data (cookies and similar technologies — see Section 7)

We do not collect any "sensitive" data (such as racial or ethnic origin, political opinions, religious beliefs, health data, etc.).

4. Purposes of Data Processing

Your personal data is collected and processed for the following purposes:

• Responding to your contact requests, quote requests, or assistance inquiries (sourcing, B2B, logistics, B2C);

• Managing business relations with our clients, partners, and prospects;

• Improving the content and operational functionality of the Site;

• Informing you, subject to your consent, of our news, products, or services (newsletter, SLS Market availability notifications);

• Complying with our legal and regulatory obligations, particularly regarding commercial and customs matters.

We never sell, rent, or trade your personal data with third parties for marketing purposes.

5. Legal Basis for Processing

Depending on the context, the processing of your personal data is based on:

• Your consent, when you voluntarily fill out a form on the Site;

• The performance of pre-contractual or contractual measures, when your request aims to obtain a quote or service;

• Our legitimate interest, to improve our services and ensure the security of the Site;

• Compliance with legal obligations, where applicable (accounting, commercial, or customs obligations).

6. Data Recipients

Your personal data is strictly intended for:

• Authorized personnel of SOUNKE LOGISTICS SARL / SLS GLOBAL involved in processing your request;

• Where applicable, our logistics partners, freight forwarders, or suppliers, solely when strictly necessary to execute a service you requested (for instance, during a sourcing operation or freight transportation);

• Our technical service providers (website hosting, email services), bound by strict confidentiality obligations.

These recipients only use your data for the purposes described in this Policy and are not authorized to process it for any other purpose.

7. Cookies and Similar Technologies

The Site may use cookies to ensure proper operation, analyze traffic patterns, and enhance user experience.

You can configure your browser at any time to reject cookies or to alert you before a cookie is stored on your device. However, refusing cookies may affect certain features of the Site.

(If a cookie management banner is installed on your site, specify here the exact categories of cookies used—such as essential, analytical, or marketing—as well as relevant third-party tools like Google Analytics).

8. Data Retention Period

Your personal data is retained:

• For the duration necessary to process your request, and then archived for a maximum of 3 years from the last contact for commercial prospecting purposes;

• For the duration required by applicable legal, accounting, or commercial obligations (particularly if a contractual relationship is established);

• Connection data and cookies are retained for a maximum duration of 13 months.

At the end of these periods, your data will be permanently deleted or anonymized.

9. Data Security

SLS GLOBAL implements reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, or alteration.

However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure. SLS GLOBAL commits to acting promptly and diligently in the event of any security incident affecting your data.

10. Your Rights

In accordance with applicable data protection regulations, you hold the following rights regarding your personal data:

• Right of access: Obtain confirmation that your data is being processed and receive a copy of it;

• Right to rectification: Request the correction of inaccurate or incomplete data;

• Right to erasure: Request the deletion of your personal data, subject to legal limits;

• Right to object: Object, on legitimate grounds, to the processing of your data, particularly for commercial prospecting;

• Right to restriction of processing: Request the limitation of processing under specific circumstances provided by law.

To exercise these rights, you can contact us:

• By email: contact@sounkeglobal.com

• By phone: (+237) 656 95 44 08 / (+237) 682 18 41 93

• By mail: Akwa, 294 Rue Dobelle, Douala, Cameroon

A response will be provided within a reasonable timeframe, and no later than the period specified by applicable regulations.

11. International Data Transfers

As part of our international operations (sourcing, import-export, logistics), certain data may be shared with partners located outside Cameroon (notably in China, Dubai, Turkey, Europe, or America), strictly when necessary for the execution of your request. SLS GLOBAL ensures that such transfers are governed by appropriate safeguards for confidentiality and data protection.

12. Minors

The Site is intended for professionals and adults. SLS GLOBAL does not knowingly collect personal data from minors. If you believe a minor has provided us with personal data without parental or legal guardian consent, please contact us so we can proceed with its deletion.

13. Changes to This Privacy Policy

SLS GLOBAL reserves the right to modify this Privacy Policy at any time, notably to comply with any legal, regulatory, or technical evolutions. The applicable version is the one published on the Site at the time of your visit. We invite you to consult it regularly.

14. Contact

For any questions regarding this Privacy Policy or the management of your personal data:

• Email: contact@sounkeglobal.com

• Phone: (+237) 656 95 44 08 / (+237) 682 18 41 93

• Address: Akwa, 294 Rue Dobelle, Douala, Cameroon